Warranty for Convertible
Soft tops by Protop:
Prior
to beginning installation please check your order to be sure that everything is
correct, i.e., year, make, model, color, material, etc. If we sent you the wrong item, we will
gladly accept it back for credit and ship you the correct item providing the
incorrect item is returned in saleable condition. No credit will be issued for incorrect items if installation has
been started.
All
convertible tops are warranted to be free from defects in material and
workmanship for a period of five (5) years.
Damage resulting from incorrect installation, shipping, incorrect
cleaning solutions, improper cleaning methods or atmospheric conditions is the
responsibility of the installer and/or buyer.
Adjustments are prorated from date of installation based on an estimated
normal product service life.
No
warranty applies to plastic windows, glass windows, thread or zippers. All convertible top components listed above
were new and in working order when the top shipped from the manufacturer.
Warranty
applies to the original purchaser only and is non-transferable.
We strongly recommend all
convertible tops be installed only by an automotive trim and upholstery shop
because they have the required experience and tools.
The following procedure must be followed to receive proper credit.
1.
Contact
the source from which you ordered the product.
Provide the shipper number, ship date, part number and reason for
return.
2.
Manufacturer
will provide return approval only to the company that purchased the item. Manufacturer will provide a Returned Goods
Request Number (RGR). This number must
appear on the box and all paperwork.
3.
The
item must be re-packed as it was shipped taking special care with plastic
window curtains.
4.
Item
must be shipped to manufacturer prepaid.
Items received freight collect, COD or without the RGR number on box
will be refused.
5.
We
will gladly correct our mistakes; all other items are subject to a restocking
charge to be determined. Manufacturer
is responsible for the product only, not the installation or removal. Manufacturer will consider labor credit on a
case-by-case basis. All labor credit
requests must be attached to a copy of the original receipt from the company
that installed the top.
6.
Items
won’t be accepted for credit if installation was started. Only new, resalable
items will be accepted unless the reason for return is a defect in material
and/or workmanship. If item is being
returned for improper fit, the factory original must be sent to us with the
returned item for comparison with our patterns.
ATTENTION:
LET US FIX IT FIRST!!!!!
Before
you remove your old top, lay your new top over it to check fit.
Before you begin installation :
be
certain that you have ordered the correct top.
If
you suspect that you have the wrong top or color,
Please Contact Autoaccessories4less.com Immediately
888-326-0054
At this point… we can easily exchange the top if it is not correct.
Please Note: If you begin installing or damage the new top,
It is not RETURNABLE FOR
CREDIT!!!